- Cancelling Your Order
Where applicable we comply with the Consumer Protection (Distance selling) Regulations 2000. We offer a 14-day cancellation period from the date of delivery to you. Refunds are given where applicable, minus any costs incurred by The Firework Outlet. Any costs including delivery and transaction fees are non-refundable as we cannot recover these expenses.
If for any reason you wish to cancel your order you must notify The Firework Outlet in writing.
Send To:
The Firework Outlet
21 Tilgate Parade
Crawley
RH10 5EQ
- Returns
We only offer refunds for faulty fireworks that have been used in accordance with their written instructions. Refunds or an exchange will only be given once The Firework Outlet has the firework back (unless instructed otherwise) for us to investigate the problem.
The Firework Outlet will not accept liability where Force Majeure is considered to have been a factor of failure. Illustrations of such circumstances are adverse weather conditions, fire, floods, strikes, government action or regulations, delays by suppliers or couriers, accidents and shortages. Liability will not be accepted where the company deems their product has not been used correctly or for the purpose for which they were intended.
Fireworks are hazardous goods and as such can only be returned by specialised carriers. When written confirmation of cancellation has been received, we will notify you of how and when the fireworks will be collected. We will also advise you of any charges that will be due for the collection. These fees will be retained from the refund.
We charge a restocking fee of 20% which will also be deducted from the refund amount.
All carriage cost and transaction fees are non-refundable, including collection of returning fireworks.
All refunds will be made the way payment was taken to purchase the fireworks.
- Additional information
If your total order of fireworks contains more than 50kg net weight of powder, The Firework Outlet is required to obtain the Name & Address, date of supply and any other details of persons, if you intend to forward the fireworks on. This is due to The Firework Regulations 2004. We will be unable to supply your fireworks without this information, and it is an offence to supply information that you know to be false or incorrect.
Purchasers MUST be 18 years of age or over. With no exceptions at all.
It is illegal for anyone under the age of 18 to purchase or possess fireworks
It is illegal for anyone to possess and fire fireworks in public places.
Faulty or Mis-Firing Items
In this unlikely case, we advise you to leave the firework where it is and do not return to it for at least 12 hours. After that take some pictures of the firework/misfire from every side and from above looking down the tubes and we will be able to determine the problem, send these to us at info@thefireworkoutlet.com so we can investigate further and liaise with the manufacturer, without all the requested images we will not be able to offer a full investigation and the request for a refund or replacement will be null and void.
Once we have responded with the results of the investigation please dispose of mis-firing fireworks by soaking the item in a bucket for 2-3 days, then discard it properly (call your local Fire Station / Fire Officer for advice). Once we have authenticated the damage, we will then put a credit against your account.
After 30 days, we will either replace or refund the product in accordance with the terms of the Consumer Rights Act 2015.
Consumer Protection (Distance Selling) Regulations
Cancellation Rights
- You have the right to cancel your order before it has been dispatched. We will refund you in full less any transaction costs.
- However, if your parcel has already been dispatched you will be charged for the cost of shipping. Your refund will not be made until the parcel has been returned to us.
- You (the Consumer) have a statutory duty to take reasonable care of the goods whilst they are in your possession, Fireworks must be stored correctly, undamaged and kept dry.
- We understand that sometimes things may go wrong, and plans change, so in the event that you need to return the goods you must notify us within 14 days after the delivery. We will organise for the goods to be returned to us, but this will be at your expense. (These are classed as dangerous goods so must be organised by us)
- Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979, the cost of recovering the goods will be covered by us
